2023-194 - Laserfiche WebLink

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a) In the event of an Emergency Trouble Service situation, a trained and qualified technician shall be on-site within three (3) hours of request and notice of emergency PO number. Once a return to service plan is agreed upon, the items needed for the repair as described in Section 4.2.5.b. shall be on-site within two (2) hours. b) The Contractor shall have fusion splicer, OTDR, 5,000 feet of 96 and 48 strand single - mode fiber, and 2,000 feet of 24 strand, multi -mode fiber cable in inventory for deployment to emergency repair. 4.2.6 Time and Material Service (BAU): Response to BAU requests shall be within five (5) workdays of the requested service. 4.2.7 Should any condition exist that would preclude or inhibit the Contractor's ability to satisfy the maintenance or order work activity within the above specified time frames, the Contractor shall notify IS&T immediately. Additionally, a description of the limiting or exempting conditions) shall be provided to IS&T with a revised completion date of the required work activity. Furthermore, if such constraining conditions are temporary in nature, the Contractor shall indicate when and/or under what conditions he would again become fully compliant with required response times. 4.2.8 The County's normal working hours shall be defined as Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding County holidays. 5.0 Commencement of Work Notification 5.1 IS&T shall call the Contractor's service center, to report troubles and request all repair and maintenance service. IS&T shall provide the location and all pertinent information related to the trouble report, including the IS&T, (internal) trouble identification number. 5.2 IS&T shall contact the Contractor's service center via fax/e-mail, to request T&M service activity. The fax/e-mail transmittal shall contain all information necessary for scheduling and responding to the request, including location where work is to be performed, IS&T (internal) work request number, requesting IS&T contact person's name and telephone number, on-site (work location) contact name & telephone number, description of work activity to be performed, and/or listing of material to be procured and/or installed. 5.3 The Contractor shall provide to IS&T, a detailed status report on all open projects on a weekly basis. The report shall be delivered via email to the project contact for IS&T. 5.4 The Contractor shall meet (and/or discuss project activity/requirements) with IS&T representative prior to the commencement of any project. Furthermore, the Contractor's project manager shall keep IS&T representative advised of work progress from commencement through completion. 5.5 Upon request, the Contractor shall provide a complete itemized estimate, including scope of work, parts, professional services, etc., per project. These per project, estimates shall be approved in writing, by IS&T authorized personnel, prior to commencement of any project. Additionally, there may be instances where IS&T will request a "not -to -exceed" cost for material and labor on a specific project. The Contractor shall be required to provide the "not -to -exceed" cost then, if directed to by IS&T, to complete the specific project for no more than the "not -to -exceed" dollar amount submitted prior to work commencement. 5.6 For installed products, "Operational Date" is the date all station lines, network backbones, and campus network (when applicable) are fully operational and ready for use. 6.0 INVOICING AND BILLING REQUIREMENTS 6.1 Contractor shall submit original invoices electronically, with all necessary backup, to IS&T Division. IS&T will utilize the duplicate invoice copy to validate the billing invoice and effect the correct payment amount through the Comptroller Division. 21