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Indian River County Solid Waste Disposal District Solid Waste and Recyclables Franchise Agreement 18.1.2. Service verification system shall utilize a web -based map providing locations of Customers or Collection Containers, showing real-time vehicle location and progress in completing each route (GPS tracking), and documenting Collection events. The system should also be capable of generating reports as needed based on Collection Service activity, including, but not limited to, Collection events, non -collection events and reason for such non -collection, resolution of Missed Collections, and set -out rates. Variables and fields used to supply and manage this information shall include, but not be limited to: a. Collection Container type and size (Roll Cart, Recycling Cart, etc.) b. Collection event date, time, and latitude/longitude coordinates c. Customer unique ID and address (County parcel number shall be used for Residential Customers) d. RFID tag number (if applicable) e. Collection Container serial number (if applicable) f. Route and truck information g. Other information as requested by the Contract Manager or their designee h. Photographic and/or Video Imagery (upon request) 18.1.3. For any Collection Containers for which ownership reverts to the County at the end of the Agreement, the service verification software shall include an asset management database through which Franchisee shall be responsible for reporting and tracking the movement of all such Collection Containers, including Roll Carts. The database shall include deliveries, removals, exchanges, repairs, provision of an additional Roll Cart or Recycling Cart, warranty recovery, and other information necessary to manage cart assets, subject to approval of the Contract Manager. Franchisee shall make all adjustments to the database within forty-eight (48) hours of physical inventory exchange and completion of the work order. All software used shall have the ability to generate reports based on Collection Container activity including maintenance and inventory reports. Data fields shall include, but not be limited to: a. Work order number, date, and status b. Container type c. Customer unique ID and address d. Collection Container serial numbers, new and old if replacement is required e. RFID tag numbers, new and old if replacement is required f. Recovery and delivery latitude/longitude coordinates g. Route information h. Other information as requested by the Contract Manager 18.1.4. The asset management information shall be uploaded into the web -based service verification system no later than seven (7) Days following the Commencement Date and maintained throughout the term of the Agreement. 18.2. Record Keeping 18.2.1. Franchisee shall maintain books, records, documents, time and cost accounts, and other evidence directly related to its provision or performance of services under this Agreement. All time records and cost data shall be maintained in accordance with generally accepted accounting principles. The SWDD shall have the right to perform audits of Franchisee's records at SWDD's expense, whenever the SWDD deems it necessary. 18.2.2. All logs required in this section shall be maintained and kept current in an electronic database utilizing Microsoft Excel software in formats approved by the Contract Manager. The database shall be readily available to SWDD at any time through a shared network folder or by otherwise providing SWDD electronic access. 32