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Indian River County Solid Waste Disposal District
<br />Solid Waste and Recyclables Franchise Agreement
<br />18.2.3. Equipment Maintenance Log. Franchisee shall keep a maintenance log for each vehicle and piece of
<br />equipment showing, at a minimum, its identification number, date and description of routine maintenance
<br />activities, and date and description of additional maintenance and repair activities.
<br />18.2.4. Non -Collection Notice Log. Franchisee shall maintain a log of all locations where Non -Collection Notices
<br />have been placed. At a minimum, the log shall include individual fields for the following information: date when
<br />the Non -Collection Notice was placed, Customer location, Customer type (Residential or Multi -Family Unit), and
<br />reason for each Non -Collection Notice.
<br />18.2.5. Customer Call Log. Franchisee shall maintain a log of all calls or other communications received from
<br />Customers related to services provided by Franchisee including all inquiries and complaints. At a minimum, the
<br />log shall include individual fields for the following information: date and time the call was received by Franchisee,
<br />Customer name, Customer contact information, Customer location, Customer type (Residential or Multi -Family
<br />Unit), purpose for call, date the issue was resolved, and description of how the issue was resolved.
<br />18.2.6. Bulk Waste Log. Franchisee shall maintain a log of the Bulk Waste, White Goods, and Tires collected
<br />from Residential Customers. The Bulk Waste Log will be required for supplemental Bulk Waste Collection only.
<br />At a minimum, the log shall include individual fields for the following information: date of Collection, Customer
<br />location, Customer type, whether or not Collection was requested by the Customer as Supplemental Service or
<br />provided as part of the included Collection Services, type of material collected (Bulk Waste, White Goods, or
<br />Tires), and quantity of material.
<br />18.3. Daily Report
<br />18.3.1. By 9:00 a.m. of each business day, Franchisee shall submit the Customer Call Log and Non -Collection
<br />Notice Log, and any Commercial Customer services terminated under provisions identified herein for the
<br />previous business day to the Contract Manager.
<br />18.3.2. Daily Report shall also include the following:
<br />a. Any delays in the daily Collection schedule (e.g., disabled trucks, accidents, or shortage of staff
<br />causing route delays) that last for more than two hours, as required in Article 11.2.3.
<br />b. Placement of a Non -Collection Notice on a Collection Container that Franchisee believes
<br />contains Hazardous, Radiological, or Biomedical Waste, as specified in Article 14.3.5.
<br />c. Any accidents involving Franchisee's staff or vehicles resulting in injury, fatality, and/or
<br />damage to public or private property.
<br />d. Any spillage or littering occurrences.
<br />e. Any missed Rear Door services.
<br />18.4. Monthly Report
<br />18.4.1. Franchisee shall submit Monthly Reports to the Contract Manager, in an electronic format approved by
<br />the County, prior to the fifteenth (15) Day of the month.
<br />18.4.2. The Monthly Report shall provide the following information for Residential Customer service:
<br />a. Roll Cart asset management report identifying all repair, replacement, and cart exchanges.
<br />b. List of Customers receiving Residential Collection Service and Residential Recyclables
<br />Collection Service (identifying Residential and Multi -Family Units). List shall include customer
<br />name, address, container size, frequency of collection, medical Rear Door Service, and billing
<br />rate.
<br />c. Tonnage collected during the month and in the year-to-date for each of the following
<br />materials: Solid Waste, Program Recyclables, and Yard Waste.
<br />d. Number and weight of Bulk Waste collected during the month and for the year-to-date.
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