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Indian River County Solid Waste Disposal District Solid Waste and Recyclables Franchise Agreement e. Number of Non -Collection Notices placed out for Customers during the month and in the year- to-date. f. Number of Missed Collections and Legitimate Complaints during the month and for the year- to-date. g. Percent routes complete and percent routes incomplete based on reports prepared through the service verification technology. 18.4.3. The Monthly Report shall provide the following information for Commercial Customer service: a. A Microsoft Excel spreadsheet of all Commercial Customers receiving Commercial Collection Services, including Solid Waste, Yard Waste, and/or Recyclables Collection. The spreadsheet should include individual fields for the following information and provide such information for each Commercial Customer: Customer account number, Customer name, Customer address, type of service (Solid Waste, Yard Waste, or Recyclables), type of Collection Container(s), size of Collection Container(s), number of Collection Container(s), Collection frequency for each Collection Container, owner of each Collection Container, and any supplemental service received. b. Number of Missed Collections and Legitimate Complaints during the month and for the year- to-date. c. Names and addresses of any Commercial Customers that were offered and declined Recyclable Materials Collection Service. 18.4.4. Documentation and calculation of Franchise Fee linked to the monthly service (Residential Collection Service, and Commercial Collection Service) and identifying total monthly invoice and gross revenue received. 18.4.5. The Monthly Report shall include a reconciliation of received scale tickets and route load tickets. 18.4.6. The Monthly Report shall include notification of any accidents involving Franchisee's staff or vehicles requiring Department of Transportation (DOT) or Occupational Safety and Health Administration (OSHA) notification. 18.5. Annual Report 18.5.1. Franchisee shall submit Annual Reports to the Contract Manager, in an electronic format approved by the County, by January 31, 2026, and October 30 of each year for the remainder of the Agreement term. 18.5.2. The Annual Report shall include the following information: a. Annualized information for all items required in the Monthly Report for both Residential and Commercial Customer Collection Service, to include Residential Recycling Collection Service. b. A complete list of all vehicles and equipment currently employed in the provision of Collection Services including make, type, year, license number, and identification number for each. c. Current route maps in GIS format approved by Contract Manager and schedules for all Collection Services. d. An inventory, indicating quantities and condition, of equipment, facilities, manpower, and other resources that the Contract Manager deems necessary for planning for emergency conditions. e. Any proposed changes in the Agreement the Franchisee wishes to offer that will increase operating efficiency or reduce cost to SWDD. 18.5.3. Recycling Participation: Franchisee shall determine the number of customers participating in the Residential Recyclables Collection Service. Customer participation may be conducted using service verification software. SWDD may request a participation report, as needed. 34