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Deliverables: <br />• Regulatory compliance timeline (Excel) <br />• Vertical capacity assessment workbook (Excel) <br />• Updated hydraulic models <br />• Draft IWMP Module 2: Existing System Performance <br />Task 4 Engage Community Stakeholders <br />4.1 Review of Communication Efforts and Tools <br />CONSULTANT will conduct an in-depth review of COUNTY's communication efforts to - <br />date and existing communication tools to understand brand standards, communication <br />channels, roles and responsibilities, and audience perceptions. <br />CONSULTANT will submit a data request for existing branding standards, <br />communications plans, materials, workflows, and other documents and perform an initial <br />review of these documents. <br />CONSULTANT will then conduct a two-hour in-person Communications Review <br />Workshop to discuss findings, ask remaining questions, and collect anecdotal <br />information from COUNTY communications personnel. Topics to be covered will <br />include: <br />• Overview of stakeholder relationships and levels of trust <br />• Existing communication channels and relative success <br />• Communication workflows <br />• Roles and responsibilities for communications <br />• Public response to COUNTY decisions and projects <br />• Customer satisfaction monitoring <br />• Branding standards <br />CONSULTANT will develop an agenda and presentation in preparation for the <br />Workshop. The agenda and a Communications Review Workshop Summary will be <br />provided as deliverables to COUNTY. <br />4.2 Develop Community Analytics Profile <br />CONSULTANT will conduct stakeholder/project-area analyses to understand community <br />needs and identify population characteristics across Indian River COUNTY. <br />CONSULTANT will evaluate a variety of socioeconomic, demographic, business, and <br />market potential reports within the project area, providing "snapshot" summaries for any <br />combination of variables, such as income, age, education, ethnicity, vulnerability, and <br />technology use. <br />These reports, displayed through tables, infographics, and mapping, provide granular <br />insight into the community's behaviors, lifestyles, trends, and communication needs. <br />This dynamic approach will allow the project team to better understand the community, <br />communicate more effectively, and inform strategy from project inception by providing a <br />comprehensive visual and statistical understanding on the project community. <br />W, <br />