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• Retraining may be done at various times at no additional cost upon request of the County throughout the life of the contract. The County is responsible for all training materials supplied by the equipment manufacturer after the initial training. • Testing, identification and referral of wireless, wireline and VoIP 9-1-1 troubles to the proper telephone service provider(s) and/or other vendors associated with 9-1-1 service. • Response time for major outages is within two hours during the normal business day and four hours on evenings, weekends and holidays. Remote diagnostics will be done immediately upon receipt of service problem. • Labor to install all minor non-scheduled upgrades to equipment installed by Contractor • Includes labor and onsite support for any additional 911 equipment sold by Contactor, including but not limited to Logging Recording, mapping, etc. • Labor to install yearly scheduled upgrades. The County and/or manufacturer are responsible for all hardware, software, associated miscellaneous materials and upgrade costs from Manufacturer (if any). • Includes daily remote preventive maintenance (PM). Remote daily PM is conducted Monday -Friday, excluding holidays. If a problem is discovered during remote maintenance it will be resolved either remotely or by a site visit. The circuit used for Remote diagnostics is the responsibility of the County. • Weekly on-site preventive maintenance for the 9-1-1 equipment and 9-1-1 network. • Project Management (professional services) for system implementation support for wireless phase II, VoIP, On -Star and Next Gen 911. • Labor to install, relocate, or remove any existing equipment sold by the Contractor, including system upgrades, training, system reconfigurations, selective router programming, direct trunking and integration support. Any cost for hardware, software or manufacturer's labor is the responsibility of customer. • Consulting Services on all equipment provided by AK Associates. Note: All hardware, software and associated miscellaneous materials not covered under warranty or manufacturer's maintenance are the responsibility of the County and/or the equipment manufacturer. The Contractor is not responsible for hardware or software, only the labor to maintain or install the hardware and software. On-site Technical Service Support — Two days per week on-site preventive maintenance service provided by trained AK technicians to be scheduled weekly Monday through Friday except for approved County or State Holidays. PSAP Service Locations — Indian River County Sheriff's Office Primary PSAP located at IRCSO 4055 41" Street, Vero Beach, FL 32967 20