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7.2.3. Ci shall not be liable for costs incurred for correcting and/or repairing infrastructure and/or data corruption caused by improper operations by Customer or any third party or failure of any equipment used in the operation of the Customer's Fixed Equipment or Terminal Equipment that is not directly maintained by Ci. 7.3. Software Services, 7.3.1. If included in the Service Option Elections, Software Services should be provided as defined in the Software Services Agreement attached in Attachment F, which is included for reference and to define the services offered. Software Services provides periodic updates for L31farris licensed software. Software updates are packaged to match the Customer system configuration and include a mix of enhancements, new features, and the ability to enable licensed features that may be optionally available in a given software release. All media and revised software manuals are provided at the time of any software update and are available in manual form or online through a technical assistance web page. 7.3.2. Software Services releases are installed as part of the maintenance service to avoid any inconvenience to the Customer. 7.3.3. Software upgrades are performed during evenings or weekends at no additional expense. Customer is informed in advance of any updates to be uploaded onto the system, and this will be scheduled upon approval per Customer change control process. 7.3.4. Software Services include: 7.3.4.1. Latest version of all UHarris software 7.3.4.2. Periodic software releases for system and programming software components 7.3.4.3. Software release notes and features summary with each release 7.3.4.4. System configuration audit with initial subscription 7.3.4.5. Configuration audit kept current with software releases as shipped. 7.3.4.6. Current release provided upon enrollment. 7.3.4.7. Software installation support 7.3.4.8. Software replacement services if media becomes corrupt or damaged. 7.3.4.9. Enhancements for existing features 7.3.4.10. New features built upon earlier generations of software capability to enable new licensed features. 7.3.4.11. Access to UHarris' Tech -Link website 7.4. Terminal Repair. 7.4.1. If included in the Service Option Elections, Terminal Repair services shall be provided. Issues shall be resolved using Ci supplied spare parts. This service is included in the annual maintenance rate. 7.4.2. Ci shall not be liable for costs incurred for repair and/or replacement of equipment that becomes inoperative due to negligence on the part of the Customer, a third party, the user, liquid intrusion, lightning damage, user installations, user removals, or in the event of a Force Majeure event. Any component parts replaced because of abuse on the part of the user shall be returned to the Customer for examination. 5