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7.5. Network Operations Center (NOC) Remote System Monitoring. 7.5.1. If included in the Service Option Elections, Ci will provide a Network Operations Center (NOC) Remote System Monitoring ("NOC Services") as defined in Attachment G, which is included for reference and services definition. NOC Services are provided to monitor the health of the Covered Equipment 24x7x365 days per year. 7.5.2. As soon as an alarm or system degradation event is detected, the NOC is automatically notified, and remediation activities begin. The NOC technologists acknowledge and verify the alarm/event, log it in a customer specific database and begin diagnostic and troubleshooting procedures. 7.5.3. Based upon pre -established procedures between the NOC and Ci, the appropriate notifications of the alarm/event are made. Many alarms and problems can be corrected remotely from the NOC but if on-site technicians are needed, they can be dispatched by NOC personnel. 7.5.4. This prompt acknowledgement and response results in reduced system downtime and minimizes the impact of the event on users of the system. Comprehensive reports of alarms, events and remedial actions taken are provided periodically based upon specific customer requirements. 7.5.5. This service includes: 7.5.5.1. 24/7/365 remote system monitoring, management, and service dispatch 7.5.5.2. Alert tracking and analysis. 7.5.5.3. Alarm clearing 7.5.5.4. Trouble report management and escalation to technical support 7.5.5.5. Customer notification of environmental issues 7.5.5.6. Dispatch of Ci personnel when onsite service is required to troubleshoot or resolve an issue. 7.5.5.7. Summary reporting of alerts and trouble reports 7.6. Tower Inspection Services. 7.6.1. If included in the Service Option Elections, Tower Inspection Services will be performed for the towers listed in Attachment A. 7.6.2. Tower Inspection Services shall include inspection for loose bolts or hardware including those used to secure microwave antennas to their support system; and inspection for any damage or anomalies in the RF support systems (weatherproofing, cable and cable routing, guy wire and guy points, and the lighting system). 7.6.3. Loose bolts will be torqued to specifications (estimate assumes the tower has undergone final bolt torque run-through after being built), surface rust will be dealt with via cold -galvanizing -spray, and connector/ground kit weatherproofing issues will be corrected as needed. 7.6.4. Ci contracted tower crew will provide all essential hardware, labor and tooling required for the completion of this job as listed; all other materials (antenna, coax, Polyphaser, etc.) if needed will be quoted to the customer for approval and separately 1.1