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Big Brothers Big Sisters of Indian River County, Jump Into Reading, Children's Services Advisory Committee incorporated into the program evaluation report . Rematch rates will also be calculated to rate customer satisfaction. 3. REPORTING: What will you do with this information to show that change has occurred ? How will you use or present these results to the consumer, the funder, the program , and the community? How will you use this information to improve your program ? Program goals and measurable outcomes have been established in order to determine the overall effectiveness of our program. A comprehensive assessment system has been designed to evaluate the extent to which outcomes related to promotion, reading skills, attendance, grades, behavior and socialization have been achieved . Children' s reading skills are measured through the use of pre and post testing . Additional documentation on grades, attendance, behavior and socialization skills is gained from a pre and post survey completed with the help of the classroom teacher and volunteer. Data is analyzed using SPSS , a statistical analysis software package. Year-end statistics on every client are recorded and then compared with their baseline data to determine the effects of mentoring on academic success, truancy and socialization. Data is disaggregated by gender, ethnicity, age and family structure to determine the effects of mentoring unique to subgroups . The overall significance of the results is considered . Programmatic adjustments are made accordingly relative to feedback and outcome information. Satisfaction surveys are distributed to all stakeholders to determine the impace of service on our customers . Evaluative information is communicated internally to the Board, Advisory Board, program manager and staff. Externally it is shared with the appropriate stakeholders including all funders, public officials, schools, community leaders, volunteers, corporate partners, supporters, other community providers, and media. Big Brothers Big Sisters of America has committed to make a difference for children by helping their affiliated agencies become data-driven, research-based, coordinated and focused on outcomes. Their intent, like Children' s Services Committee, is to ensure that BBBS service reaches program goals and promotes meaningful changes in the lives of our clients . At the national level, they have completed an impact study utilizing nationally recognized, independent evaluators through Public Private Ventures to determine best practices in school and community-based mentoring . Evaluation findings have been integrated into local agency policy and procedures thereby developing opportunities for systemic improvement in program management and outcomes . National standards and procedures promote quality assurance through local program audit performed by the Board ' s Program Committee. This involves an annual review of record keeping . BBBSA also evaluates all their affiliates on a five- year cycle. Case files are reviewed every 6 months by the Program Manager to verify that national standards of practice are being met regarding service, time spent with clients, and contacts with family. Signed consent forms are also reviewed along with other necessary documentation such as law enforcement checks, background checks, reference and releases. Personnel working in the program are professionals whose qualifications and experience afford them the best opportunity to impact our clients. Annual in- service training is required . Internally, staff meetings are held on a monthly basis and focus on program development and quality assurance issues. Factors such as outcome data regarding client goals, coordination of service, level of client satisfaction and family participation are reviewed. Year end goals and outcomes have been attained in all school-based mentoring efforts over the past four years , 13