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Indian River County Healthy Start Coalition, Inc. — 2003 -04 TLC Newborn program IRC Board of County Commissioners — Children 's Services Advisory Committee D. MEASURABLE OUTCOMES (Description of Intent) In order to show the impact your program is having on the target population and the community, the funders are requiring measurable outcomes . Please review the examples and summaries below to insure your understanding of what is expected. OUTCOMES : Describes what you want to achieve with the target population. Indicates the results of the services you provide, not the services you provide. Outcomes utilize action words such as maintain, increase, decrease, reduce, improve, raise and lower. ACTIVITIES : Describes the tasks that will be accomplished in the program to achieve the results stated in the outcomes . Activities utilize action words such as complete, establish, create, provide, operate, and develop . The activities should reflect the services described in the PROGRAM DESCRIPTION (C2) . D . MEASURABLE OUTCOMES (Entire Section D not to exceed two pages) OUTCOMES ACTIVITIES Add all the elements or the Measurable Outcomes Add the tasks to accomplish the Outcome(s) * 1 . GOAL : 40 % of all clients who accept 1 . During the first month telephone calls will phone calls will be provided reassurance by be made to clients . The discussion of these the TLC Newborn staff during the first phone calls will be centered around care of the month. This will be measured by infant and development of the infant. If a documenting what area the client needed parent is identified as needing reassurance, reassurance in and what the staff did to then the staff will provide necessary promote reassurance. information both verbally and written in order to provide the parents reassurance. *2. GOAL : 30 % of clients who of clients 2 . During the first month and any time there who accept phone calls will receive after if a client is identified as needing additional mailouts/information/referrals additional information or has a need for a during the first month. referral staff will first explain the information and/or referral then send information in the mail to the client. The client will also be advised if at anytime they need further explanation to just call . *3 . GOAL : 30 % of the clients who accept 3 . If a client is identified as having a lack of phone calls will have a understanding understanding on any topic that TLC Newborn during the first month through has discussed with them or if their lack of explanations, literature, referrals and this understanding is related to a topic that TLC understanding will be measured by Newborn has not discussed with them, TLC evaluating if the client followed through Newborn staff will take the time to go over the with the suggestions, referral and/or topic until parent has verbalized their literature. understanding. TLC Newborn will then follow * note: These first three Outcomes Goals were modified from the up at the time of the next phone call to see if understanding had been retained by client. If previous ear's based on the recommendations provided at the 2003 8