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Indian River County Healthy Start Coalition, Inc. — 2003 -04 TLC Newborn Program IRC Board of County Commissioners — Children 's Services Advisory Committee United Way training on goal and objective development. The goals not then the steps will be repeated. were altered to match the mission statement of the TLC program and utilize the more reliable progress reports from the TLC Family Associates to verify success in achieving the desired outcomes . The percentages were based on available data from the present progress reports and should increase dramatically in the following year. PROCESS OBJECTIVES 4. GOAL : TLC Newborn staff will visit 4 . Six out of seven days a week, a 98 % of women who deliver at Indian River representative of TLC Newborn will visit Memorial Hospital. Indian River Memorial Hospital and offer the TLC Newborn program to mothers of newborns . 5. GOAL : 93 % of mothers who are visited 5 . Continued promotion of the program at the hospital will accept the invitation to through press releases, brochures, and participate in the TLC Newborn Program. information to medical providers and health fairs . 6. GOAL : 90 % of families will be reached 6 . Persistent telephone calls to follow up with and result in a significant conversation with the family. a parent and/or caregiver two times the first month . 7. GOAL : 90 % of referrals will be followed 7 , The Family Associates will continue to track up and confirmed as to whether or not the referrals to families and report on whether they family acted on the referral. have followed through. 8. GOAL : 7.5 % of families will call 8 . Upon intake at the hospital and during requesting additional information, conversations with families, staff will reassurance or referrals. encourage participants to call in with questions or concerns . 9